Frequently Asked Questions

Does your company sign Non-Disclosure Agreement (NDA) or confidentiality agreement with customers?

Yes, we do sign NDAs with our customers and strictly abide by the terms and conditions in the agreement.

How long do you take to send quotes?

We typically send quotes within 24 hours but depending on complexity of the project.
It can sometimes take longer.

Do you manufacture in small quantities? What is your minimum order quantity?

We can make parts in smaller quantities and minimum order quantity depends on the manufacturing process, materials, finishes, etc.
We do many projects where customers needed just a couple of parts.

How long is your quote valid for?

All our quotes are valid for 28 days from the day of the quote. Having said that our prices don’t change a whole lot even after that period, but the quote needs reviewing after 28 days.

What file formats do I need to send?

We accept STEP, IGES, DXF, STEP, PDF and DPF files for machining and cutting jobs.

For 3D printing jobs we can use STL, OBJ and STP files.

Which countries do you ship to?

We ship all over the world.

We use carriers based on customer requirements.

Can I pay when I pickup the item?

No, We only accept the order once it has been paid for.