Return policy

Return policy

 

Returns

We do not offer refunds due to change of mind.

We offer a 1 year manufactures warranty as per Australian law for consumer products.
There are no warranties offered on custom work
Refunds (if applicable)
Once your return is received and inspected, an email will be sent to notify you that we have received the returned item.
We will also notify you of the approval or rejection of your refund. If returned:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be approved and you will have the option to repair the item by us at your own cost, photos will be provided of item when received.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week.

Late or missing refunds (if applicable)
Refunds will be processed by the same means of which you paid, if there are delays get in contact with your bank or credit provider.
If you’ve done all of this and you still have not received your refund yet, please contact us at nexttecq@gmail.com.

Sale items (if applicable)
Only regular full priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nexttecq@gmail.com and send your item to:
4 Bunderoo Circuit Pimpama Queensland 4209 Australia.
Exchanged item must be returned within 14 days of receiving in the same condition it arrived in.

Return Shipping
To return your product, you should mail your product to:
4 Bunderoo Circuit Pimpama Queensland 4209 Australia.
Shipping costs will be refunded if an item is found to be defective or broken.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.